BSM Solutions

Nowhere has this been more true than in the correlation between IT and business performance. More sophisticated means are necessary to link, measure and automatically manage IT Services performance which enable critical business processes.

BSM, a solid foundation to align Business and IT
Optimum performance of enterprise solutions is the foundation of business success and ultimately the driving force for IT Strategy. Organizations need an IT strategy that focuses on application complexity, risks and costs, as well as  resources’ skill sets . Applications must be managed  efficiently in order to achieve transparency, business flexibility and reduced  total cost of operations. 

BSM from MW2
MW2's Business Services Management offerings will improve Real-Time visibility to understand the core business services which run the enterprise, the processes that drive these and underlying systems architecture that support their implementation.

MW2 provides a solid framework and dashboard to leverage and integrate multiple monitoring tools into a consolidated view of the IT services that support the business. Thus, allowing an organization to quickly:

• Assess the business impact of infrastructure failures from the end user perspective
• Proactively identify critical IT business service issues before a service disruption
• Provide business line managers with service level reports that are meaningful and relevant
• Isolate service problems to the relevant IT Tiers and resolve them in a timely manner

Leading analysts would contend that there are four critical requirements for a successful BSM initiative. These include:

• SLA Monitoring and Reporting, which provides both real-time and historical views of service quality compared with defined SLA's and OLA's.
• End-to-End Application Transaction Response Time Measurement, which is about measuring service quality from an end-users perspective and, if done properly, should include both Synthetic and Passive transaction monitoring. 
• Service Dependency Mapping, or the ability to auto-discover and maintain the relationships between Business Services, the applications that comprise them and the underlying infrastructure. Service Dependency Mapping, which needs to be integrated with a federated or universal CMDB, is critical to reducing the manual effort required to construct and maintain the various BSM views.
• Infrastructure Event Management, which is all about gathering, consolidating, filtering and correlating events from IT infrastructure components in order to prioritize those adversely affecting the health of your business services.

By translating operational results into business KPIs, and correlating business performance metrics to IT services, organizations now have a closed-loop management system for business impacting events.

Our solutions work in real-time, achieving top level visibility into the relationships between business KPIs, the underlying processes and the IT infrastructure. With MW2's Business Services Management solutions, you can finally achieve your goal of business accountability.