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MW2 Consulting will help you to implement the IT Service Management tools, including
CMDBs or ITIL best practices of your choice. Following goals are often key drivers
for a successful ITSM initiative:
- Automate service management processes for incident, problem, change, configuration,
availability, release, request, contract, catalog and service level management
- Develop built-in workflows to document, route and escalate issues for incident management
- Provide access to complete configuration data through a powerful CMDB
- Open architecture and web-based framework for easy deployment across heterogeneous
environments
MW2' IT Service management solution gives you complete visibility and control to
make change decisions based upon business impact, implement changes quickly and
reliably, and continually enforce compliance.
Successful IT Operations
The IT service management (ITSM) solution from MW2 makes it easier to plan for change
and reduce costs, improving your IT shop’s ability to deliver services to
your business. It can enable change and configuration management that can help you
manage IT and the larger business more efficiently.
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IT Operations as a crucial service provider
The IT service management solution can enable you to become a more active
participant in the IT process. It can help you:
- Utilize your organization’s existing IT assets and experience.
- Achieve business objectives by delivering IT services responsively and reliably.
- Create an IT infrastructure that is compliant with business policies and designed
to address legal and governance requirements.
- Integrate, automate and improve key processes and tasks across domains.
- Pinpoint IT process problem areas, integrate processes with management tools, automate
workflows and ensure smooth operation.
- Increase the speed and quality of change and configuration management.
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 Operational Efficiency
with HP Products |
The IT service management services from MW2 can provide a measurable return on HP
Software investment by helping align your IT functions to your business goals. Our
servicesn help:
- Improve your responsiveness to change, while minimizing risks and disruption.
- Improve service delivery quality and increase user productivity.
- Build on existing investments while making progress towards future goals.
HP Service Center
One of HP's consolidated service desk offerings, ServiceCenter is comprehensive
and fully integrated IT Service Management software, enabling IT to improve service
levels, balance resources and optimize costs. ServiceCenter has been awarded Pink
Elephant's Enhanced PinkVerify status, signifying the product's ability to deliver
the quality and cost savings expected of ITIL-aligned service management initiatives.
ServiceCenter helps IT organizations quickly deploy consistent, integrated work
processes based on the ITIL framework. ServiceCenter is designed to help evolve
IT service management organizations through a series of logical steps, from establishing
basic controls to a higher level of maturation where automating service delivery
can help maximize the business value of your IT organization.
HP AssetCenter
AssetCenter nables IT organizations to manage the physical, financial and contractual
aspects of all IT assets — from request and procurement to retirement and
disposal — making it easy to optimize costs, mitigate security and compliance
risks and drive business decisions. Managing IT assets is impossible until you know
exactly what you have, where it's located and who is using it.
AssetCenter creates a consolidated repository of inventory and configuration data
about every device on the network and every piece of software on that device, giving
you total visibility into your IT infrastructure. AssetCenter tracks and manages
changes through every stage of the IT lifecycle, with automated workflows for procurement,
inventory, financial and contractual management.
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