BSM Strategy and deployment for a major investment bank
The client invested in application management and network monitoring
tools from different vendors including IBM, HP and open source however,
the application management team did not have a clear strategy or
well-defined deployment approach that clearly demonstrated the value of
the investments made. With more than 10 critical applications that
require 24/7 availability, the client was looking for a technical
solution to proactively monitor and manage its applications and provide
improved change and configuration management capabilities. Within 5
weeks, MW2 reviewed the deployed systems, and instrumented real-time
monitoring for 6 critical business applications and provided a roadmap
and best practices to empower the operations support team. Click here for more details >>
Performance and
Availability Management
A multi-billion dollar global leader in nanomanufacturing technology solutions
with a broad portfolio of innovative equipment, service and software products
for the fabrication of semiconductor chips, flat panels, solar photovoltaic
cells, flexible electronics and energy efficient glass. Click here for more details >>
Delivering
intuitive software for media-rich communication
Designed and implemented by MW2 Consulting, Adobe’s Business Service Management
solution draws on the SAP Enterprise Service Oriented Architecture (ESOA). This
solution has enabled the company’s Information Services organization to switch
from technology management to service management. Relying on HP OpenView for
the end-to-end monitoring of the user experience from a business perspective,
this architecture has delivered significant improvements in IT process
efficiency, cost effectiveness and cost transparency. Click here for more details >>
BSM and ITSM deployment for a technology company
The customer, one of the world largest technology company purchased
many HP software components including Service Manager, uCMDB/DDMa, BAC,
Sitescope, OM, NNMI and BPM to enable discovery, mapping and
monitoring of key application and integrate with Service Manager for
improved incident and change management processes. The customer turned
to MW2 to deploy and integrate key components. Within 6 weeks the MW2
deployed the overall solution to the customer satisfaction.
BSM for a global leader in measurement and information
The customer was looking to improve its ability to proactively manage
key business transactions and perform root cause analysis. The focus
was on critical overnight business processes and minimizing SLA
breaches. The processes were sequential hence execution delays resulted
in further delay in downstream transactions leading to SLA breaches.
MW2 worked with the customer to design the overall monitoring
architecture and implement a solution that met the customer’s
requirements.
BSM and ITSM deployment for a major US bank
The customer, one of the US largest bank invested in HP uCMDB/DDMa
& SM and was looking for an experienced HP partner to implement the
acquired HP software, train its operation team, share best practices
and identify areas where additional HP Software components could add
value to support the overall incident and change management process.
The MW2 worked with the customer and completed the project within 8
weeks.
ITSM and BSM assessment and Roadmap for a major medical center
The customer owned many HP Software products including Service Manager,
HP Asset Manager, uCMDB, DDMa, DDMi, the uCMDB and was looking for
an experienced HP Partner to evaluate their current use of these
products and determine what would be needed to successfully integrate
and implement all components based on their business needs. MW2 worked
with the customer to perform and overall ITSM and BSM assessment and
within 4 weeks, provided a blueprint and an implementation roadmap to
the customer.
